Shipping policy

To build trust with your customers, a shipping policy needs to be clear, professional, and easy to find. Since you are using Shopify for VastraVenture, here is a comprehensive template you can copy and paste.

Shipping Policy

Thank you for shopping at VastraVenture! We are committed to getting your favorite pieces to you as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [1-3] business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders (such as during a collection launch or holiday season), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

  • If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time
Standard Shipping [5-7] Business Days
Express Shipping [2-3] Business Days
International [7-21] Business Days

> Note: Delivery delays can occasionally occur due to carrier issues or customs processing.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

VastraVenture is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

VastraVenture is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

  • We recommend taking photos of the damaged package upon arrival.

6. Incorrect Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@vastraventure.com if you believe you have provided an incorrect shipping address.

7. Returns Policy

Our provides detailed information about options and procedures for returning your order.

Questions?

If you have any questions about the delivery and shipment of your order, please contact us:

  • Email: support@vastraventure.com